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At Crop _Cure, we strive to provide our customers with the best shopping experience. If you are not completely satisfied with your purchase, our Return & Refund Policy will guide you through the process.


1. Returns

  • You may request a return within 7 days of receiving your order.

  • To be eligible, items must be:

    • Unused and in the same condition as received.

    • In the original packaging, with tags/labels intact.

  • Certain items such as perishable goods, customized items, or clearance products may not be eligible for return.


2. Refunds

  • Once your returned item is received and inspected, we will notify you of the refund approval or rejection.

  • Approved refunds will be processed within 7–10 business days to your original payment method.

  • Shipping charges (if applicable) are non-refundable.


3. Exchanges

  • We only replace items if they are defective or damaged.

  • If you need to exchange an item for the same product, please contact us at [email protected].


4. Order Cancellations

  • Orders can be cancelled within 24 hours of purchase before shipping.

  • Once shipped, cancellations are not allowed.


5. Damaged or Wrong Items

  • If you receive a damaged or incorrect item, notify us within 48 hours of delivery.

  • Please provide photos/videos of the issue to help us resolve the problem quickly.


6. Non-Returnable Items

The following items cannot be returned or refunded:

  • Perishable goods (e.g., consumables, plants, etc.)

  • Customized or personalized products

  • Sale/clearance items

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